LiveChat

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales.

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 Free 14-day trial 

Trusted by 31,000+ companies

Everywhere is here

Capture leads and make buying easy

  • Show off your goods in elegant product cards and make more sales while chatting
  • Qualify leads with custom forms and AI chatbot automations
  • Track sales and goals automatically to see precisely how chats boost revenue

Offer a superb customer experience

Balance AI automation and the human touch

  • Let chatbots generate leads, create help tickets, and chat across channels
  • Greet customers and quickly route chats with the help of AI
  • Automatically segment visitors based on what they do on your site, so you can better meet their needs

Building blocks of remarkable experience

The LiveChat Platform empowers you with tools and know-how to build customer service experience that highlights your brand.

LiveChat features

Chat Tools

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MESSAGE SNEAK-PEEK

Reply faster

Everything that your customers are typing is visible to you before they send it over. You can search for an answer faster and respond in seconds.

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CANNED RESPONSES

Save time on repeated questions

Quickly save responses to common questions. Reuse them in conversations with just a few keystrokes.

CHAT TAGS

Keep track of every conversation

Add tags to your chats to give them context. You’ll always know what your customers talk about and what problems they face.

Customer Engagement

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TARGETED MESSAGES

Engage customers with interactive messages

Share announcements, introduce new products, and get more interactions with the customers who mean the most to your business.

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EYE-CATCHERS

Grab your visitors’ attention

Have an exciting offer? Want to let everyone know you offer live chat support? With eye-catchers, the chat widget will stand out on your website.

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URL RULES

Connect customers with your team members

Report & Analytics

DATA SUMMARY

Stay in control of your
support team

One look and you know how your agents are doing.

CHAT REPORTS

Insights that lead to growth

See how you measure up and find a way to improve your customer service.

DATA EXPORT

Create custom reports

All reports can be saved to a CSV file. It’s also possible to schedule reports to get all your customer service data right to your email—daily, weekly, or monthly.

Security

ENCRYPTION

Encrypted connection

Each connection to LiveChat servers is encrypted with 256bit SSL protocol, both for agents using the application and customers using the chat widget on your website.

CREDIT CARD MASKING

Hide sensitive data

If you don’t want to process payment information via LiveChat, you can prevent credit card numbers from showing up in the app.

DATA STORAGE

Data centers in the US and Europe

Our customers can choose to keep their data in the European Union. It means that their data is protected by the Data Protection Directive and the e-Privacy Directive.

LiveChat APIs

CUSTOMER SDK

Create your own solution

Build a custom chat widget from scratch and place it on your website or app.

WEBHOOKS

Build an integration that’s right for you

Use webhooks to create custom LiveChat integrations. For example, pull customer data straight from your database and display it in LiveChat whenever a chat with a returning customer starts.

CHAT WIDGET JS API

More chat widget customization options

Change the way the chat widget works and behaves. Collect visitor data with the Chat Widget JavaScript API.

Ticketing System

TICKETS

All communication
in one place

Tickets help you handle complex cases that can’t be resolved during a chat. They’re all kept in one place, so no question stays unanswered.

PRIVATE COMMENTS

Solve tickets with your teammates

No missing information

When collaborating on a ticket with the rest of your team, you don’t have to move your communication outside of LiveChat.

Visible only to your team

You can use private comments that are invisible to your customers but are visible to other members of the team.

TICKET TAGS

Manage tickets effortlessly

Assign tags to tickets to quickly identify them later on. With additional context, you can group them to spot trends or find out what the common customer issues are.

Sales & ECommerce

PRE-CHAT SURVEY

Qualify leads in seconds

Ask visitors to fill out a short form to know if they are in your target audience before they start a chat. So your team knows which conversations need extra attention.

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PRODUCT CARDS

Show your products in conversation

You can search through products, choose one or more items, and send them to the customer right on chat. No more skipping between conversations and product pages in your store.

GOALS & SALES TRACKER

Know what you’re getting out of LiveChat

Use the sales tracker and goals to keep track of your live chat’s performance.

Team Management

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AGENT ACCOUNTS

All hands on board

Create as many agent accounts as you need.

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CHAT SUPERVISION

Help your teammates

Use supervision to oversee your agents’ work and help them when they need you.

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CHAT LIMIT

Set a chat limit

You can set the maximum number of chats an agent can have at the same time. This way, you can make sure that new agents don’t get overwhelmed with too manny chats.

Messaging Channels

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CHAT WIDGET

Live chat on your websites and apps

Add the chat widget to as many websites and apps as you want. Use and pay for just one LiveChat license.

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APPLE BUSINESS CHAT

Make chatting easier on iOS devices

Connect LiveChat with Apple Business Chat to let your customers ask questions, book appointments, and make purchases, right from within Messages. While your agents handle all conversations using the LiveChat app.

EMAIL

Get control over your shared inbox

Forward your emails to LiveChat and use our ticketing system to prioritize and manage all your support requests quickly.

Our Support Heroes
are here for you 24/7

Start a free LiveChat trial now!

Supercharge your website and social media profiles.
Turn visits into sales, customers into fans.

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