Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Free 14-day trial
Trusted by 31,000+ companies
Everywhere is here
Capture leads and make buying easy
- Show off your goods in elegant product cards and make more sales while chatting
- Qualify leads with custom forms and AI chatbot automations
- Track sales and goals automatically to see precisely how chats boost revenue
Offer a superb customer experience
Balance AI automation and the human touch
- Let chatbots generate leads, create help tickets, and chat across channels
- Greet customers and quickly route chats with the help of AI
- Automatically segment visitors based on what they do on your site, so you can better meet their needs
Building blocks of remarkable experience
The LiveChat Platform empowers you with tools and know-how to build customer service experience that highlights your brand.
LiveChat features
Chat Tools
MESSAGE SNEAK-PEEK
Reply faster
Everything that your customers are typing is visible to you before they send it over. You can search for an answer faster and respond in seconds.
CANNED RESPONSES
Save time on repeated questions
Quickly save responses to common questions. Reuse them in conversations with just a few keystrokes.
CHAT TAGS
Keep track of every conversation
Add tags to your chats to give them context. You’ll always know what your customers talk about and what problems they face.
Customer Engagement
TARGETED MESSAGES
Engage customers with interactive messages
Share announcements, introduce new products, and get more interactions with the customers who mean the most to your business.
EYE-CATCHERS
Grab your visitors’ attention
Have an exciting offer? Want to let everyone know you offer live chat support? With eye-catchers, the chat widget will stand out on your website.
URL RULES
Connect customers with your team members
Report & Analytics
DATA SUMMARY
Stay in control of your
support team
One look and you know how your agents are doing.
CHAT REPORTS
Insights that lead to growth
See how you measure up and find a way to improve your customer service.
DATA EXPORT
Create custom reports
All reports can be saved to a CSV file. It’s also possible to schedule reports to get all your customer service data right to your email—daily, weekly, or monthly.
Security
ENCRYPTION
Encrypted connection
Each connection to LiveChat servers is encrypted with 256bit SSL protocol, both for agents using the application and customers using the chat widget on your website.
CREDIT CARD MASKING
Hide sensitive data
If you don’t want to process payment information via LiveChat, you can prevent credit card numbers from showing up in the app.
DATA STORAGE
Data centers in the US and Europe
Our customers can choose to keep their data in the European Union. It means that their data is protected by the Data Protection Directive and the e-Privacy Directive.
LiveChat APIs
CUSTOMER SDK
Create your own solution
Build a custom chat widget from scratch and place it on your website or app.
WEBHOOKS
Build an integration that’s right for you
Use webhooks to create custom LiveChat integrations. For example, pull customer data straight from your database and display it in LiveChat whenever a chat with a returning customer starts.
CHAT WIDGET JS API
More chat widget customization options
Change the way the chat widget works and behaves. Collect visitor data with the Chat Widget JavaScript API.
Ticketing System
TICKETS
All communication
in one place
Tickets help you handle complex cases that can’t be resolved during a chat. They’re all kept in one place, so no question stays unanswered.
PRIVATE COMMENTS
Solve tickets with your teammates
No missing information
When collaborating on a ticket with the rest of your team, you don’t have to move your communication outside of LiveChat.
Visible only to your team
You can use private comments that are invisible to your customers but are visible to other members of the team.
TICKET TAGS
Manage tickets effortlessly
Assign tags to tickets to quickly identify them later on. With additional context, you can group them to spot trends or find out what the common customer issues are.
Sales & ECommerce
PRE-CHAT SURVEY
Qualify leads in seconds
Ask visitors to fill out a short form to know if they are in your target audience before they start a chat. So your team knows which conversations need extra attention.
PRODUCT CARDS
Show your products in conversation
You can search through products, choose one or more items, and send them to the customer right on chat. No more skipping between conversations and product pages in your store.
GOALS & SALES TRACKER
Know what you’re getting out of LiveChat
Use the sales tracker and goals to keep track of your live chat’s performance.
Team Management
AGENT ACCOUNTS
All hands on board
Create as many agent accounts as you need.
CHAT SUPERVISION
Help your teammates
Use supervision to oversee your agents’ work and help them when they need you.
CHAT LIMIT
Set a chat limit
You can set the maximum number of chats an agent can have at the same time. This way, you can make sure that new agents don’t get overwhelmed with too manny chats.
Messaging Channels
CHAT WIDGET
Live chat on your websites and apps
Add the chat widget to as many websites and apps as you want. Use and pay for just one LiveChat license.
APPLE BUSINESS CHAT
Make chatting easier on iOS devices
Connect LiveChat with Apple Business Chat to let your customers ask questions, book appointments, and make purchases, right from within Messages. While your agents handle all conversations using the LiveChat app.
Get control over your shared inbox
Forward your emails to LiveChat and use our ticketing system to prioritize and manage all your support requests quickly.
