LiveAgent

Stand out from your competitors with a strong customer service culture​

If you are not taking care of your customers, your competitor will. Stay close to your customers with the right help desk software.

Get Started | 14 Days Free

✓ No setup fee    ✓ Customer service 24/7    ✓ No credit card required    ✓ Cancel any time

Everything under one roof

LiveAgent’s help desk software integrates with multiple communication channels and offers nearly 200 features.

Build loyalty with every interaction​

Reach your customers on the channels they use most, including email, voice calls, and social media. Complement the customer experience with a live chat that is native to our platform.

What if you had 15 extra hours every week?​

Resolve queries faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.

Empower your agents with automation

Make your agents more productive by enabling automation rules right in the agent workspace. Automatically assign tickets to agents or departments, add tags, or set up unique rules to automate your workflow.

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The world’s fastest chat widget​

Provide instant service with LiveAgent’s live chat support. Our chat widget is the fastest on the market. Discover how it can help you effectively convert website visitors into customers.

Are you delivering the best possible customer experience?​

It costs 5 times more to acquire a customer than to retain an existing one. Use LiveAgent to drive brand loyalty with every customer interaction. With LiveAgent, it’s easy.

Features

Ticketing

How does the ticketing software work in LiveAgent?

After you register and go through the get started guide, you can start using the LiveAgent. After implementing all platforms, where your customers reach out to your company, you can start replying to inquiries. These customer inquiries will now be called Tickets. 

Why should your business consider getting a ticketing software?

  • Great customer satisfaction
  • Fast customer inquire resolution
  • Centralized system
  • Reduced costs
  • Higher profits
  • Customer loyalty
  • Smooth communication

Ticketing software overview:

  • Universal Inbox
  • Ticketing
  • Hybrid Ticket stream
  • Automated ticket distribution
  • Rules
  • To solve button
  • Time Rules:
  • Responsibility
  • Departments
  • Time Tracking
  • Tags
  • Service-Level-Agreement
  • Business hours
  • Contact groups
  • Contacts
  • Internal tickets/Notes
  • Agents

  • Contact fields
  • Companies
  • Ticket fields
  • Mass actions
  • SPAM filters
  • Pause
  • Filters
  • Merge tickets
  • Email templates

Live Chat

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Discover the fastest live chat on the market

Live chat software by LiveAgent is quick, reliable and will make your business more profitable and your team more productive

Choose a chat button

Customize chat window

Integrate to website

Answer chat

Call Center

Choose VOIP provider

Set up agent devices

Answer phone calls

Try LiveAgent Today

We offer concierge migration services from most of the popular help desk solutions.

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